Twitter for Dummies – Part 2: Twitter, the social community tool

In the previous post, I elaborated what I use Twitter for, both at work and for my personal sites.
So what is this “Twitter”-thingie then, hey? How can I explain Twitter as a social community tool rather than a blogging tool…? Well try these approaches:
How to explain Twitter? Think of Skype, but different!
You know instant messengers (IM) like Skype or MSN messenger? Then you know how with instant messengers, you can look for friends, add them to your address book and then type messages online.
At its best, you can add several friends into a conversation, type away and have some fun. All your “chats” remain private between those within that conversation.
Twitter is a similar tool, but all text messages are “broadcasted”: they are public messages with a maximum of 140 characters. I don’t have to be in a conversation with one or more people like in Skype. I broadcast. And millions of others are broadcasting just like me, resulting in a mega-stream of thousands public text messages per minute (currently about 10,000 to 15,000 per minute). Any of my “broadcasts” can be searched for, replied to, or rebroadcasted by any other Twitter user.
If people find the stuff I broadcast interesting, they tag me (or become a “follower” in Twitter-lingo). If people “follow me”, they will automatically filter my updates out of the mega stream of a zillion Twitter messages. They will do so for all their followers, effectively creating a message filter for stuff they like and people they are interested in.
In the following example, I “follow” Karim, Ann and John. Out of the millions of other broadcasts, I filter their messages, so will only see the Tweets they broadcast and no others.

Turning it around: I don’t only broadcast, I also listen (not enough, my wife would say, but that is another issue..
). I look for friends, or broader, people who are interested in the same stuff I am, and “follow” them.
This interaction between ‘broadcasting’ and ‘listening’, results in each Twitter user building a social community of “followers”… People follow me, find my updates interesting, and stay tuned. Friends of friends (or “followers” of those who “follow me”) see interactions with me, check my broadcasts, and become my followers… Gradually, the group grows. The larger the group, the more effective Twitter becomes as a social community for me.
And Twitter communities grow organically. Using the same example, but showing a broader view of the communities around me:

Karim, Ann, John and me follow each other, this is my social community, as it is centered around “who follows me”. Likewise, Ann, Andy and me are the social community centered around Karim.
Twitter has made it easy to find out “who follows who”, and following new people is done “by a click”, so social communities grow very quickly and organically. Just like “friends of my friends” might become “my friends” in real life:
In the above example, do you see the chain of John-Roman-Suzy-Roanna-Mary? Roman follows both John and Suzy, but Suzy and John don’t follow each other.
Suzy will see Roman interact with John via Twitter, and as they have a common “friend” with John, I bet you Suzy will start following John, as there is a good chance they have common interests.
How do I explain Twitter to someone? Think of TV.
As you flip that dial on your satellite TV, you can find hundreds of stations. If you are interested in music, and news, you will put those stations you like in your pre-select channels: CNN, Al-Jazeera and MTV.
Twitter is the same. You scan for those users you like, and you put them in your pre-select channels by “following” them.
Except that you will watch to all your pre-selected channels at the same time, like some of those mosaic features some TVs have… “Listening on Twitter” is like watching that mosaic picture
How do I explain Twitter to someone? Think of CB radio.
Remember in the 70-ies, many of us had this little black box with a microphone, and a hidden antenna on the roof. Well at least I did! I would be one of those getting up in the morning, and shout out “Breaker, breaker, this is Rubberduck, gooooood morning to everyone!”…
In the beginning, nobody would ever come back to me, but as I started to interact with other CB-ers, we started to tune into each other’s channels, and I started to get replies to my “good morning” shouts. Later on, we picked one channel where we could always find each other, and interacted day and night…
A social community was built. How it was used, was up to the participants… Some of us, only used it to keep us company in lonely hours. Some used CB to have fun and joke around. Others used it to get traffic information, finding out where the “bears” were with their speed cameras. Other teens used it to work on projects for school, and there were people who organised fundraising parties for charity…
Twitter is the same. With one additional feature: I can record what others were talking about, and re-broadcast it on my CB channel.
Visualizing your social community
TwitNest, a cool Twitter network visualisation tool, shows exactly what I mean with ‘social networks’.
Here is a part of my Twitter network, centered around my @TheRoadTo, my personal Twitter username, showing a small icon for each of the people I follow, and a line connecting who is following who:

As you can see, this network, is centered around me:

Twitter user “@fighthunger” is part of my community. Here are the people within my community they follow, the followers we have in common:

And here are the users “@ithorpe”, one of my followers,… euh… follows..

Play with Twitnest, it is interesting as it also “groups” people, based on ‘who is following who’…
Sociologists would have a real go at trying to figure out how people are grouped, how social communities are formed and grow organically.
In my community for instance, I can clearly see different groups popping up, dependent on the common interest my followers have. Some of them are ‘aidworkers’. Other groups I recognize, are ‘IT people’, ‘those interested in social media’, ‘news stations’ and ‘nonprofit organisations’…
In the next post, we will go more in depth on “Twitter, the tool”.
Cartoon courtesy Geek and Poke














Peter. Flemish, European, aid worker, blogger, expeditioner, sailor, traveller, husband, father, friend, nutcase. Not necessarily in that order. (


















Thanks for the tip. Seeing the small numbers in Google analytics, i was thinking about removing the retweet button.
BTW, considering the enormous amount of you follow i follow crowd in the twitter, would people care to click those links
I don’t know if your retweet button shortens the URL with bit.ly, but -as described in this post- that could give you a black and white figure on the traffic the tweets give.
I do, on my links and have been astonished by the amount of traffic each tweet gives.
It is true there is a “scratch mine, I’ll scratch yours” mentality in the following in Twitter, but not so much in retweeting. At least not in the social community I have created around each of my Twitter accounts.
And maybe that is key in all of it: ensure the quality of your followers. Maybe one tip: I *never* autofollow. This means that “my” social community would never follow me, simply because I would follow back.
I’d like to say they follow my tweets, because they like the content
Hope that helps a bit,
Peter
I have just discovered your site via ICT-KM, and it will keep me busy for hours…. I have been blogging for a few months now, we are one of the NGOs who want to use social media more and are still finding out how best to do that (ILEIA, see http://www.leisa.info). So your site is full of useful stuff (so far I’d only found social media for marketing your business).. thanks and keep up the good work!
Karen
While these sites may be free for us, the end user, google and yahoo take the numbers we provide for them, and they scan the content we enter on their services, and use it as fodder to sell their profitable products, such as adwords.
It is in their interest to keep these sites working well, as the critical mass we provide is the very product they can leverage to advertisers.
That being said, Michael Keizer is correct- if the service is mission critical, buy the pro account, and get on the line with their support if needed.
Do you know of an alternative to Pipes?
@Hank:
Don’t think there is any pro-account formula for Yahoo Pipes unfortunately. The only alternative I found is http://pipes.deri.org/ but looks even more of a hackers tool, and I don’t know how well it performs.
I think I will make my own…
Peter.
i just love to Twitter everyday with my friends. Twitter is much better than blogging in my opinion and it is very addictive too.
. ..
thank you for this good information
nice post . Very helpful information. Thank you.
Hi, this blog post is very well-written and appears extremely useful. But I was just wondering if you could clear something up? You mention Newsgator as a product, but the link to their website shows Newsgator is a company with a lot of products – it isn’t clear which tool or product you used to amalgamate feeds and produce script. Could you explain this step in some more detail?
If you post here please email me to let me know
Many thanks
Jez
Hi Jez,
You are totally correct. Newsgator changed their services end August. The online aggregator functions they used to have is no longer available.
If you are looking for a feed aggregator or RSS-to-script function, have a look at this post:
http://www.blogtips.org/free-rss-tools/
best,
Peter
i think the problem is solved now..
Yahoo Pipes went back up after almost 3 weeks of intermittent problems. There are still problems saving new or modified Pipes, though. That problem exists since at least 2 months….
Peter, thank you for including us in your review. I am happy you like the Dlvr.it service. Stay tuned. LOTS of good things coming. Including many more outputs – Facebook coming very soon.
Also, thanks for the feedback on the stats. In order to “provide interesting statistics,” mash the data and provide some real intelligence we use the Dlvr.it short URL. It makes the data consistent and allows us to do some interesting analysis – lots of things going on in the lab now.
Stay tuned…
Best,
Bill Flitter
Founder, dlvr.it
comprehensive post! Another tools for RSS to twitter is hootsuite, I havent tried it out.. but it gives the feature.
I just discovered Hootsuite’s RSS-to-Twitter function. Will try it out, and update the post.
Thanks for the reminder.
Peter
I agree I think social media is really more important for better communicating with your supporters and building a strong foundation and network of people interested in your cause.
These tips are great. Thanks for sharing.
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